Complaint Handling & Resolution

We greatly appreciate you taking the time to let us know your concerns or complaints. We endeavour to respond to you in a timely, professional and confidential manner.

To help us handle your feedback in a timely manner, please provide the following information:

  • Your full name and contact details
  • A brief background and details of the complaint
  • The name of the financial consultant(s) involved
  • Policy involved
  • Supporting documentation (if any)
  • The resolution you are looking for

You may email the above information to us at chr@sg-alliance.com.

We will provide an acknowledgment within two working days after we have received the complaint. We strive to provide a final response within 20 working days. If the complaint is complex and requires more time, we will inform you via a written response that we require an extension of time to conclude the investigation.

If you wish to seek a different form of resolution, you may approach the Financial Industry Dispute Resolution Centre (FIDReC) for advice.

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