We greatly appreciate you taking the time to let us know your concerns or complaints. We endeavour to respond to you in a timely, professional and confidential manner.
To help us handle your feedback in a timely manner, please provide the following information:
You may email the above information to us at firstname.lastname@example.org.
We will provide an acknowledgment within two working days after we have received the complaint. We strive to provide a final response within 20 working days. If the complaint is complex and requires more time, we will inform you via a written response that we require an extension of time to conclude the investigation.
If you wish to seek a different form of resolution, you may approach the Financial Industry Dispute Resolution Centre (FIDReC) for advice.